SAP Concur managed services
A senior SAP Concur expert on your team — without the full-time hire.
Configuration requests, reporting, and release readiness handled by an SAP-certified team led by a former SAP Concur solutions leader. Plans start at $2,500/month.
- No sales pitch — a working conversation
- Start within 2 weeks
20+ years
in SAP Concur, including 10+ years inside SAP Concur
20,000+
users on one global Concur environment Duwana ran in-house
4 SAP certifications
Expense · Travel · Invoice · Request
Certified team
SAP Concur-certified consultants, not generalists
Sound familiar?
Concur keeps running. The person who knows how it works is stretched thin — or gone.
Your Concur admin left, and took the knowledge with them.
Nobody is sure why things are configured the way they are, and every change feels risky.
Config requests pile up behind everyone's "real" job.
Policy changes, new cost centers, approval flows — they wait weeks because Concur is someone's side duty.
Releases land and no one knows what changed.
SAP Concur ships updates on its own schedule. Without review, users find the surprises first.
Leadership wants spend visibility you can't pull cleanly.
Reports exist, but they don't answer the questions finance and travel leaders are actually asking.
What you get
One accountable team covering the four things that keep a Concur program healthy.
01 · Administer
Configuration & day-to-day admin
Change requests, user and group setup, policy and workflow updates, issue triage — documented so nothing lives in one head.
02 · Report
Reporting leaders can use
Operational and leadership reports, data-quality checks, and a clear monthly view of spend and compliance.
03 · Govern
Release readiness
Every SAP Concur release reviewed, impact assessed, and communicated before your users hit it.
04 · Improve
A standing improvement backlog
Program health reviews and a prioritized list of fixes that cut friction for travelers, approvers, and AP.
Plans & pricing
Senior expertise for a fraction of a full-time hire.
A full-time Concur administrator typically costs $85K+ a year once benefits are included — and usually isn't a 20-year program lead. Every plan is scoped on your fit call.
Essentials
Keep Concur running smoothly.
From$2,500 /month
- Up to 15 hours of admin support
- Configuration & user requests
- Quarterly release summary
- Monthly check-in call
- Response within 1 business day
Program
Run Concur like a managed program.
From$4,750 /month
- Up to 30 hours of support
- Everything in Essentials
- Report building & monthly leadership view
- Release impact assessment & testing
- Bi-weekly governance meeting
- Improvement backlog, worked monthly
Enterprise
Global, multi-module programs.
From$8,500 /month
- Scoped hours, multi-country / multi-entity
- Everything in Program
- Executive reporting & quarterly business review
- Admin training & knowledge transfer
- Agreed service levels
Not ready for ongoing support?
Start with a Concur Health Check — $2,500, two weeks.
A review of your configuration, workflows, reporting and release posture, delivered as a prioritized fix list you can act on with or without us. Fee credited to your first month if you continue.
How it works
From first call to steady support in about two weeks.
-
01
20-minute fit call
You describe what's happening. We tell you honestly whether managed services is the right fix.
-
02
Scope & onboard
A one-page proposal within 2 business days, then access, a program review and a shared request queue.
-
03
Ongoing support
Requests handled, releases reviewed, and a monthly report showing what got done and what's next.
Who you'll work with
The team that takes care of your SAP Concur program.
Duwana Jones
Founder & Principal SAP Concur Consultant
When you work with DJC, your program is led by someone who has seen SAP Concur from every side. Duwana ran Concur for 20,000+ global users as an in-house administrator, then spent more than ten years at SAP Concur as a consultant, trainer and solutions leader. She knows how the system works, where it tends to cause problems, and how to fix them in a way that fits your business. She founded DJC in 2023 to bring that inside knowledge to clients without the enterprise price tag.
- Solutions Consultant of the Year 2018, SAP Concur Enterprise Americas
- Enterprise South MVP 2019
- Knowledge Champion 2020
Jeremiah Jones
Managing Partner
Jeremiah keeps your engagement organized and on schedule, so you always know what's done, what's next and who's responsible. He leads DJC's administration and project management, and brings 18 years of public service as a police officer, where accountability, careful documentation and steady judgment were part of every day. He and Duwana run DJC as a family-owned firm, and every client gets that same personal accountability.
Jessica Orosco
Director of Client Relations
Jessica is your point of contact from kickoff to completion. She makes sure you always know where things stand, your questions get answered quickly, and nothing falls through the cracks. Her customer service background shows in how she treats every client: responsive, clear and easy to work with.
Julianna Jones
Director of Implementation
Julianna turns your travel and expense policies into a working SAP Concur setup. She gathers your requirements, configures Travel and Expense, builds the custom reports your team needs, and tests every change before your users see it, so the system fits the way your business actually runs. She is SAP certified in Concur Travel and Expense, with 3+ years of hands-on experience.
Tam Nguyen
Director of Admin Services
Tam handles the day-to-day SAP Concur work so your team doesn't have to. When you submit a request, she takes it from start to finish: user and configuration updates, troubleshooting, and follow-up until it's resolved. She also creates custom training guides your team can use to onboard new employees and answer common questions on their own. She brings three years of hands-on SAP Concur experience.
For larger programs, a wider network of experienced Concur professionals joins the team. Unlike a new hire, who can take months to get up to speed, they arrive already skilled in SAP Concur and ready to work, so your project moves from day one. Duwana leads every engagement, and the same people stay on your account month after month, so you never have to re-explain your setup.
Recent DJC work · client names withheld
Programs we've stabilized, rebuilt and improved.
Global, multi-country
Kept expense processing running through a legacy-system separation and corporate card transition, while rolling out global Travel & Expense with JD Edwards integration and SAE reconciliation.
Result: no break in financial operations, stronger audit compliance.
Energy · Travel & Expense
Configured booking rules, approval workflows and expense policies alongside Finance and IT so the system matched how the business actually works.
Result: streamlined T&E, better policy adherence and usability.
Energy · North America
Reworked Expense configuration and audit rules and aligned them with the client's automated audit tool and downstream reporting.
Result: more accurate audits, less manual intervention, reliable reporting.
What colleagues say
“Duwana is the consummate professional in any consulting role — a perfect mix of savvy knowledge and also very skilled navigating relationships. She knows what matters to clients and works to find the right solution. I'd recommend Duwana to any organization.”
“She is thorough, knowledgeable, upbeat, and so personable. Her energy and customer-centric passion is like none other, and she leaves a path of outstanding achievement, regardless of which team she is on.”
“Her passion for customers was only matched by her amazing energy for helping elevate her coworkers.”
Is there a long-term contract?
Plans start with a 3-month term, then continue month-to-month with 30 days' notice.
What if we need more hours one month?
Extra hours are billed at your plan's rate, agreed before the work starts. Quiet months don't cost more than your plan.
We already have an admin. Is this still for us?
Often, yes. We back up your admin on releases, reporting and complex changes, and build their skills so the program doesn't depend on one person.
Which Concur products do you support?
Expense, Travel, Invoice and Request, including policy, workflow, reporting and release management.
What happens on the 20-minute call?
You share what's going on; Duwana asks a few questions about your setup and tells you what she'd do first. If we're not the right fit, she'll say so.
Get your Concur program off one person's shoulders.
Book 20 minutes with Duwana. You'll leave with a clear next step — whether or not you work with DJC.
- Plans from $2,500/month
- Led by a former SAP Concur solutions leader
- Or start small with a $2,500 Health Check
Prefer email? info@duwanajconsulting.com